AI and the Transformation of the Digital Contact Centre
Artificial Intelligence in the Enterprise
Vision and strategy for AI transformation in the Digital Contact Centre.
  • Project Year
    2018
  • Creator Name
    Kevin Grant
  • Organization
    TD Bank
  • City
    Toronto
  • Country
    Canada
  • Creation Date
    11 April 2018
  • Modification Date
    13 March 2021
  • Version
    1.0

Artificial Intelligence- What’s Possible For Enterprises

  • Enterprise Interest In AI Is surging.
  • AI is a hot topic for enterprises and technology vendors.
  • Identify Pragmatic AI technologies and separate from the hype.
  • Forrester has identified 10 AI technology building blocks that can use to add some intelligence to existing and new applications.
  • The maturity of these building blocks varies and carefully assessed on a case-by-case basis.
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AI and the Transformation of the Digital Contact Centre

Digital-Contact-Centre-AI-Transformation-POV.pdf

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Digital-Contact-Centre-AI-Transformation-POV.pptx

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