Contact Centre Digital Collaboration Strategy Point of View
Contact Centre Digital Collaboration Strategy
Digital Collaborative Innovation Strategy in the Digital Contact Centre
  • Project Year
    2017 - 2018
  • Creator Name
    Kevin Grant
  • Organization
    TD Bank
  • City
    Toronto
  • Country
    Canada
  • Creation Date
    17 July 2017
  • Modification Date
    13 March 2021
  • Version
    1.0

Demand for mobile collaboration will continue to grow rapidly for the following reasons:

  • Mobile form factors lend themselves to rich media (not text input)
  • The ability to browse collaborative channels anywhere and at any time
  • Receive notifications in real-time anywhere
  • Provide lightweight responses, such as approvals or required on-the-spot decisions
  • Growth in the"micro-moments" that mobile devices enable
  • Maximizing the use of low-value gaps in our workday
Organization
Details
Contact Centre Digital Collaboration Strategy Point of View

Digital-Contact-Centre-Collaboration-Strategy-POV.pdf

Document

Digital-Contact-Centre-Collaboration-Strategy-POV.pptx

Document
Contact Details and Map
Schedule