Digital Contact Centre Bring Your Own Device Strategy
Digital Contact Centre BYOD Strategy
Vision and strategy for BYOD in the Digital Contact Centre.
25 July 2016
13 March 2021
The Device Mesh
An expanding set of endpoints people use to access applications and information, or interact with people, social communities, governments and businesses.
Moves beyond the traditional desktop computer and mobile devices (tablets and smartphones) to encompass the full range of endpoints with which humans might interact.
Devices are increasingly connected to back-end systems through various networks, but often operate in isolation from one another.
As the device mesh evolves, we expect connection models to expand and greater cooperative interaction between devices to emerge. and greater cooperative interaction between devices to emerge.
We expect significant innovation in new types of devices during the next five years. This will create many new digital business opportunities, but also pose significant IT security and management challenges.
The device mesh includes:
Traditional computing and communication devices, including desktop and mobile devices
Wearable devices, including head-mounted displays that enable virtual and augmented reality
Home electronics and other consumer devices, including appliances
Transportation devices — including the automobile — that become digital endpoints
Environmental devices, including objects, cameras and other sensors in the IoT