Digital Contact Centre Bring Your Own Device Strategy
Digital Contact Centre BYOD Strategy
Vision and strategy for BYOD in the Digital Contact Centre.
  • Project Year
    2016
  • Creator Name
    Kevin Grant
  • Organization
    TD Bank
  • City
    Toronto
  • Country
    Canada
  • Creation Date
    25 July 2016
  • Modification Date
    13 March 2021
  • Version
    1.0

The Device Mesh

  • An expanding set of endpoints people use to access applications and information, or interact with people, social communities, governments and businesses.
  • Moves beyond the traditional desktop computer and mobile devices (tablets and smartphones) to encompass the full range of endpoints with which humans might interact.
  • Devices are increasingly connected to back-end systems through various networks, but often operate in isolation from one another.
  • As the device mesh evolves, we expect connection models to expand and greater cooperative interaction between devices to emerge. and greater cooperative interaction between devices to emerge.

We expect significant innovation in new types of devices during the next five years. This will create many new digital business opportunities, but also pose significant IT security and management challenges.

The device mesh includes:

  • Traditional computing and communication devices, including desktop and mobile devices
  • Wearable devices, including head-mounted displays that enable virtual and augmented reality
  • Home electronics and other consumer devices, including appliances
  • Transportation devices — including the automobile — that become digital endpoints
  • Environmental devices, including objects, cameras and other sensors in the IoT
Organization
Details
Digital Contact Centre Bring Your Own Device Strategy

Digital-Contact-Centre-BYOD-Opportunities.pdf

Document

Digital-Contact-Centre-BYOD-Opportunities.pptx

Document
Contact Details and Map
Schedule