Product managed and delegated work to a team of 5 localization specialists, 6 developers, and a Bell Canada partner team of 20 people in a one year project that launched MSN Premium Internet Software (MSN Explorer) in Canada— shipping the product fully localized for Canada, on schedule, and within budget.
Managed Canadian MSN communication and cloud services including MSN Premium, Hotmail Extra Storage, MSN Explorer, and Microsoft Office Outlook Connector— built a profitable subscription business launching Microsoft's first cloud services in Canada resulting in a 2% reduction in Bell Canada's Internet high-speed churn and measurably higher customer satisfaction.
- Product managed profitable Internet communication services while working at Microsoft, MSN, Bell Canada, and The Globe and Mail— consistently delivering innovative products and services customized for the Canadian market
- Developed the Canadian MSN product safety strategy— results included a 10% increase in customer satisfaction, a 2% decrease in churn, and a measurable increase in partner satisfaction
- Headed the product management of MSN communication and cloud services in Canada including MSN Premium, Hotmail Extra Storage, MSN Explorer, and Microsoft Office Outlook Connector— building a multi-million dollar cloud service subscription business that contributed to the signing of a partnership with Bell