Managed a major partners teams and MSN product teams to develop Internet subscription and safety services as well as consumer music & video entertainment services
Led a team of technical and marketing professionals creating product roadmaps and project business plans for MSN and Internet safety and subscription services
Accomplished 8 years of product management and consulting industry experience working at Microsoft headquarters in Seattle Washington
Developed the MSN worldwide product customer communication safety strategy— results include a 10% increase in customer satisfaction, 2% decrease in churn, and a measurable increase in partner satisfaction with our largest partner (Bell Canada)
Headed the Product Marketing Management of MSN subscription communication services in Canada including MSN Premium, Hotmail Extra Storage, and Microsoft Office Outlook Live— building a multi-million dollar subscription business and leading to the signing Bell Canada as a major partner