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Program Manager
1999 – 2006

  • Managed a major partners teams and MSN product teams to develop Internet subscription and safety services as well as consumer music & video entertainment services
  • Led a team of technical and marketing professionals creating product roadmaps and project business plans for MSN and Internet safety and subscription services
  • Accomplished 8 years of product management and consulting industry experience working at Microsoft headquarters in Seattle Washington
  • Developed the MSN worldwide product customer communication safety strategy— results include a 10% increase in customer satisfaction, 2% decrease in churn, and a measurable increase in partner satisfaction with our largest partner (Bell Canada)
  • Headed the Product Marketing Management of MSN subscription communication services in Canada including MSN Premium, Hotmail Extra Storage, and Microsoft Office Outlook Live— building a multi-million dollar subscription business and leading to the signing Bell Canada as a major partner
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1950 Meadowvale Boulevard
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