Managed significant components of the Sympatico / MSN partnership negotiations by delivering technical and product information to the teams— resulting in the successful signing of Bell Canada as a global partner.
Significantly contributed to MSN's worldwide safety strategy— managed a team of 5 and product managed Internet safety products including parental controls, anti-virus, anti-spyware, anti-phishing, and the Canadian MSN safety portal.
Product managed a team of 6 at MSN and a team of 5 at Sympatico building MSN Canada's Entertainment and Kids portals for the Sympatico / MSN portal launch— resulted in an 80% Internet portal reach across Canada.
- Product managed profitable Internet communication services while working at Microsoft, MSN, Bell Canada, and The Globe and Mail— consistently delivering innovative products and services customized for the Canadian market
- Developed the Canadian MSN product safety strategy— results included a 10% increase in customer satisfaction, a 2% decrease in churn, and a measurable increase in partner satisfaction
- Headed the product management of MSN communication and cloud services in Canada including MSN Premium, Hotmail Extra Storage, MSN Explorer, and Microsoft Office Outlook Connector— building a multi-million dollar cloud service subscription business that contributed to the signing of a partnership with Bell